Home > Uncategorized > Director of Operations

Job Title:           Director of Shelter Operations

Program:            Operations

Reports to:         Executive Director

FSLA Status:       Exempt


Job Summary


Supervise the operation of the shelter ensuring the safe, orderly operation on assigned shift.  To assist homeless women and children with basic life needs while ensuring compliance with shelter rules and regulations, and making certain that the shelter is being operated in an orderly fashion.  Assist and direct the shelter monitors who are ensuring compliance regarding rules and client policies.  Ensure that all shelter property is being used in a responsible manner, is free from damage, and when necessary to request maintenance for repair of facility.


Duties and Responsibilities



  • Documents provision of services to clients accurately, completely and in a timely manner.
  • Maintains and submits other agency records that enhance communication and assure high quality care.
  • Creatively seeks to improve processes and identify solutions.
  • Attends regularly and actively participates in meetings and required trainings.



  • Responds to emergencies as requested; coordinates activities with other responders; directs the work of staff and utilization of resources to affect repair and ensure the safety of the facility.
  • Assures compliance with all applicable laws, regulations, policies and procedures, and contract standards.
  • Ensures that the Shelter environment is safe, clean and supportive of client development.
  • Communicates effectively and with respect.
  • Inspect work areas and equipment to ensure conformance to established standards in areas such as cleanliness, maintenance and safety.
  • Teaches and enforce rules and policies with staff members and clients to ensure the safe, orderly operation of the facility within the assigned areas of responsibility.
  • Ensure all shelter property is being used in appropriate manner.
  • Promptly notifies appropriate addresses potential problems or risk management items.
  • Coordinates Safety Committee meetings and acts as Safety Director.
  • Maintains Safety Log & Fire Drill records.
  • Monitors operations in assigned sections including inspecting projects, developing and implementing modifications and improvements, recommending specifications and scheduling for contracts, negotiating prices and inspecting contractor’s work to ensure that safe work practices and standard operating procedures are followed.
  • Answers questions and provides information related to projects including resolving problems, approving expenditures, handling complaints and providing technical expertise in area of assignment.
  • Interacts professionally with the public, vendors and City staff; maintains effective working relationships and works in cooperation with the management team to effectively meet departmental objectives.
  • Provides input into the development of the operating budget for the assigned area of responsibility; orders materials and supplies; assists in the monitoring and tracking of expenditures for the section.
  • Coordinates section activities with other sections, programs and departments, including scheduling and resolving problems; coordinates and inspects work performed by contractors.
  • Prepares records related to the work performed and materials and supplies used; enters invoices in the computerized purchasing system.

Supervisory Responsibilities

  • Supervises maintenance staff by determining workloads and schedules; develops, interprets and implements policies and procedures; evaluates staff and makes hiring and termination recommendations; and ensures that staff are trained in facility maintenance activities and are following standard operating procedures.
  • Assists in the selection of staff; performs periodic evaluations of subordinates and recommends and implements discipline as required.
  • Communicate with other staff to resolve problems with individual clients.
  • Resolve client complaints regarding Client Advocate and Shift Supervisors performance and services rendered.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service
  • Meet with managers and other supervisors to stay informed of changes affecting operations.
  • Ensures that safety training is provided to staff and that proper safety practices are followed.
  • Develops and maintains positive working relationships with all volunteers, stakeholders, and the public. Fosters and contributes to a positive work environment.




Education Training and Experience Requirements


Bachelors Degree in Social Work (B. A.) from four-year college or university; or  related field or equivalent experience and/or training; or equivalent combination of education and experience.  Must complete Child and Adult Care Food Program Training CACFP 101: Back to Basics Training, through Nevada Department of Education.



Language Skills

Ability to read, analyzes, and interprets complex documents. Ability to respond effectively to sensitive inquiries or complaints.



Reasoning Ability

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.