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Job Title:         Lead Client Advocate

Program:         Operations

Reports to:      Director of Shelter Operations

FLSA Status:  Non Exempt

Job Summary

To assist homeless women and children with basic life needs while ensuring compliance with shelter rules and regulations.  Ensure everyone is conducting themselves in a manner appropriate for communal living.  Ensure that all Shade Tree property is being used in a reasonable manner and is free from damage.  Create and cultivate a positive atmosphere that fosters the growth and development of both clients and direct report staff.

Duties and Responsibilities


  • Manage and resolve conflicts productively
  • Maintain confidentiality of all records relating to clients
  • Adapt to change in a productive and positive manner
  • Maintain professional dress and demeanor serving as a role model to residents and direct reports


  • Responsible for thorough and accurate training of all new hires,
  • Conduct weekly meetings with Shelter Client Support Staff
  • Create monthly work schedule for department including mentoring of new hires
  • Complete performance reviews for direct reports including disciplinary actions when necessary
  • Consistently enforce rules and policies to ensure safe and orderly operation of the facilities and                                             the safety and wellness or clients and staff
  • Attend weekly MDT’s, monthly all-staff meetings and on and off site trainings
  • Oversee and coordinate health and wellness checks
  • Oversee and monitor staff and clients
  • Facilitate client intakes as needed.
  • Enforce rest periods and meal breaks for direct report staff.
  • Ensure that all agency property is being used in a  reasonable manner
  • Oversee the maintenance of daily forms, complete hourly facility checks. Report any damage or incidents to Shelter Operations Director
  • Supervise and review daily resident chores ensuring the cleanliness of the shelter
  • Distribute personal care items, towels, and linens; ensure that supplies are restocked and supply list has been prepared
  • Answer phones and direct calls as appropriate and enter appropriate information in “Daily Log” and clients’ case notes
  • When a client is exiting, request clients to complete exit evaluations and ensure client has cleaned their living area and returned all TST property before exiting


  • Communicate with other staff to resolve problems with    individuals’ clients
  • Keep all support staff up to date on ongoing events
  • Maintain the Monitor Station in a neat and orderly manner.
  • Communicate and interact with co-workers, clients, and visitors effectively and professionally


  • Comply with all OSHA and safety requirements.
  • Inspect work areas and equipment to ensure   conformance to establish standards in areas such as cleanliness, maintenance and safety.
  • Observe clients in order to detect, stop, and report    unusual behavior.
  • Monitor and authorize entrance and departure of visitors, clients and other persons to guard against theft and unauthorized access to property.
  • Report any inappropriate client issues to Shift Supervisor or Director of Operations for resolution and call emergency assistance when needed.


  • Ability to work a flexible schedule.

Other Duties

  • Other duties may be assigned as necessary. Management reserves the right to review and revise all, or a portion of any job description at anytime and make changes as deemed appropriate based on business needs.

Education, Training and Experience Requirements

  • High School Diploma or GED equivalent and basic grammar and spelling.
  • Ability to utilize conflict resolution and anger management skills as well as articulate ideas, issues, and solutions.
  • Read and write English.
  • Understand needs of women and children in crisis along with the issues that effect specific sub-populations of homeless of homeless women such as domestic violence, seniors, single women, and substance abuse.
  • Ability to relate to others in a non-judgmental and supportive fashion.